Buying A Mattress On Ebay-When It Goes Wrong

Communication is a vital thing and that's not what I recieved after buying a mattress from Ebay. I rang the seller to confirm it had turning handles before buying. I messaged the seller after it arrived without handles. They said they would look into exchanging it.

The next day I received a call from a delivery man to say that he was delivering a mattress. He said it was for an Ebay order so I thought that was pretty quick of the seller. Later I received an Ebay message asking for photos of my mattress. Strange, considering they already organised the delivery of the replacement. 

I sent photos anyway and re-confirmed the delivery of a new mattress. No reply. I rang but apparently I needed to speak to after-sales support and no one was available all morning. By then the delivery man had delivered the mattress and left. I was at work and had given my key to the porter who let the delivery guy in my flat.

When I called the seller again to escalate, they finally said they did not send this delivery. So who the hell came to give me a new mattress and where did the first one go? 

It was a mystery until I was on my way home. I realised it was exactly a week since I bought a mattress from Ebay from another seller. But I cancelled the transaction and received my money back. 

I got home and confirmed my suspicions. The mattress I cancelled was delivered and they had taken away my much nicer and expensive mattress.

Luckily at that time I could still call that seller to explain what happened. I started by saying: "It's a funny story..."

What was funnier still, was that both sellers were next door to each other. But this one didn't want to give my mattress in their van directly back to it's seller. It had to be sent back to me when the cancelled mattress was picked up. It was a case of not stepping on a competitor's turf. Or admitting mistakes were made. 

At least the mattress mystery is solved.

Here are a few pictures of my Sunday. 

Buffalo wings from Sticky Wings on Brick Lane. They were delish, but could have been spicier. The deep fried corn however was perfection!